Bye Bye N95 8GB NAM
Ok, ok… I’m not really getting rid of my new N95 8GB NAM. I am sending it back to Dell though. Why? My new handset has a problem where the ear speaker clips (crackles) when the volume gets to a certain level. Unfortunately it’s not a very high level, in fact it even clips constantly with the volume set to 50% - 60%. Definitely unacceptable.
But that’s not the real reason I’m posting this. I’ve had limited interactions with Dell in the past but ever since I first heard the news that Dell would be outsourcing its customer service to India, I’ve heard / read a lot of people complain about poor customer service. Well I’m not sure where the person I spoke to last night was located, but I literally could not be happier with my experience. The customer care rep was polite and helpful, and the policies that applied to my problem were nothing short of perfect.
My call to Dell customer service lasted about 10 minutes. When all was said and done, the rep had initiated the shipment of a new N95 8GB to my house. The package will include a return shipping label and instructions on how to send my defective handset back. If I so choose, I can even have UPS pick my return package up from my house at Dell’s expense. I had email confirmations regarding all arrangements in my inbox this morning, done and done.
A+ Dell - fantastic job. I would certainly not hesitate to give them my business again. In fact, I’m positive that I’ll be giving them my business again. I’ll recommend them as well: The N95 8GB NAM is down to $580 shipped on the Dell Small Business site. No coupon needed; best price I’ve seen. Also, the red N95 NAM (N95-3) is $522.21 shipped which isn’t bad at all.
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mine works really well (n95-2 :P)
I would like to know if I want to go online everywhere using wifi on n95 which company should i signup for.
t-mobile seems nice, but att is not bad too..
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As for WiFi, unfortunately I can't help you much there. Since the new iPhone is coming soon, 3G coverage has blown up in my area. In fact, I can't go anywhere without 3G coverage these days! As such, I can't even remember the last time I used WiFi with my phone at home let alone anywhere else.
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I don't know why there are so much huss about the work being outsourced to India. One thing assure you, Indian's are known for there calm nature and their politeness :)
do visit India, its a nice place
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